Terms and Conditions

1 Definitions
‘TOP CARS’ refers to the Company named Grosvenor Chauffeur Cars Ltd. (Company number 03599261), whose registered office is:

Unit 4
Cutbush Court
Lower Earley

VAT number 724416548

’You’ and ‘Your’ means and refers to any company, other business or any individual who places a booking with us, whether for themselves or on behalf of other individuals.

2 Booking
2.1   It is your responsibility to ensure that the vehicle requested allows enough comfort and space for the volume of passengers and items of luggage you may have.
2.2   It is your responsibility to ensure that enough time is allowed for the journey required and Top Cars cannot be held responsible for any unforeseen delays to the journey such as traffic, weather or circumstances beyond our control or if passengers are not ready at the time of collection.
2.3   It is your responsibility to ensure that the expected time of arrival is correct and that the correct terminal has been given, Top Cars cannot be held responsible for the ETA arrival information provided by the airlines being accurate when checking ETA arrival information. Top Cars will check with the airlines for flight delays or alterations before the driver leaves for the airport but if unable to for whatsoever reason we cannot be held responsible if the flight is delayed or arrives early. You will still be responsible for payment of the journey unless you have contacted our office in advance.
2.4   Top Cars will provide you with a quotation based on the information provided at the time of booking. Top Cars will amend the quotation if there is any material change to the original booking without prior knowledge.
2.5   Top Cars will not be held responsible for any delays or costs arising from your failure to provide us with correct booking information.
2.6 All incoming and outgoing calls are recorded.

3 Prices and Payment
3.1   All airport prices are based on one collection pick up point and one drop off point, any additional stops will be charged accordingly.
3.2   Car parking charges, tolls or drop off fees are in addition to the prices quoted.
3.3   The collection fare for airports includes an initial 60 minutes waiting time. Waiting time, if incurred will be charged at £20.00 per hour in 15 minute increments for all vehicle types. This will begin 60 minutes after the flight landing.
3.4   No charge will be made to a credit/debit card until the journey is completed unless advised at the time of booking or when booking online.
3.5   Credit/Debit card details will be required on all long distance journeys as security for the driver.
3.6   Top Cars reserves the right to request Identification from a passenger when booking with credit/debit cards.

4 Cancellation
4.1   If you need to cancel your booking, please contact Top Cars as soon as possible. If the vehicle has already been dispatched then a charge will be incurred equal to the distance travelled by the driver to the collection point. If a charge is then made to a credit or debit card held as security only, this charge will incur a 5% surcharge.
4.2   A refunds policy will only be offered on a discretionary basis following a letter of dissatisfaction with the service provided. In the event that Management agree a payment is to be refunded, Top Cars will make the refund back to the credit/debit card from which the original payment was made within 48 hours.

5 Conduct
5.1   Smoking, drinking and eating is not permitted in the vehicles. You will be charged £80.00 to cover valeting costs in the unlikely event of the vehicle being soiled by a passenger.
5.2   Top Cars are permitted by law to carry only passengers as allowed by the licence and insurance. Your journey will be refused if passengers are in excess of the allowance.
5.3   Top Cars are only permitted to take passengers through booked only jobs.
5.4   You will be held responsible for the behaviour of each passenger in the vehicle during the journey. You will indemnify Top Cars against all losses, expenses, costs or damages caused by the actions of a passenger you are responsible for.

6 Termination
6.1   Top Cars has the unconditional right to terminate or refuse any booking with immediate effect when it places the driver at risk of abuse, violence or damage by either you or any passenger for whom you are responsible. No refunds will be given under any circumstances if the journey is terminated in this respect part way through the hire.

7 Liability
7.1   All luggage items are carried entirely at your own risk.
7.2   Top Cars will not be responsible for installing baby or child seats into a vehicle. This is the responsibility of the parent or person responsible for the child at the time of the journey.
7.3   Top Cars has the right to cancel all services and provide refunds in the event of extenuating circumstances beyond our control such as terrorist attack, riot, national emergency, national disaster or war.
7.4   Top Cars will endeavour to arrange an alternative vehicle as soon as is practical in the event that your vehicle breaks down and get you to your destination. Top Cars will not be held responsible for any losses, costs, expenses or damages resulting from the breakdown of a vehicle.
7.5   Top Cars will endeavour get you to your destination on time, we cannot be held responsible for any losses whatsoever for conditions such as heavy traffic that are beyond our control during the journey. There is no circumstance under which any factors out of our control will cause Top Cars to be liable for any personal loss or business loss whatsoever such as loss of profits.

8 Miscellaneous
8.1   Under this agreement, Top Cars can subcontract its obligations. You shall not assign, transfer or delegate any of your rights or obligations under this agreement.
8.2   Top Cars shall store, process and use all information regarding your personal details in accordance with 2018 GDPR rules.
8.3   Top Cars reserves the right to amend these terms and conditions at any time. You are responsible for reviewing these conditions periodically to ensure that you are aware of any changes posted online.
8.4   This agreement and any accompanying price quotation represent the entire agreement between you and Top Cars in relation to its subject matter. If there is any discrepancy between the terms of this agreement and the quotation, then the terms of this Agreement shall prevail.
8.5   Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.

This agreement shall be construed in accordance with English Law and you and Top Cars each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this agreement.

9. Data Protection
9.1 We do not share your personal data with any third party and abide by all GDPR laws when handling your personal data.
9.2 Submitting a query through our contact form, booking system or via email means you agree to the temporary storage of your personal data including, name, address or location, email and telephone number on our own secure database as well as appearing on our booking system software (Cordic).
9.3 Unless instructed by yourself or authorised person, storage of personal data will remain on our servers for 3 months after which time it will be deleted.
9.4 If you wish for your information to be removed from our database or booking system before the three months expiry, please contact us at email@top-cars.co.uk and let us know the name and email address included in the entry to be deleted.
9.5 We do not use your contact details to solicit our services. You will presented with the choice to opt in to any future communication if the situation changes.